· front page news

Welcome to eloquensa! Currently masquerading as a newspaper hot off the press for want of a better idea, the story behind this edition of my world is a fairly simple one. In order to unfold it, one need only use the navigation above. Some articles will be viewer censored, and all commenting is only available once registered and logged in.

· behind the scenes

I'm Melissa; pretend journalist and currently real-life accountant wannabe. I used to be a kid in highschool, but I've since kicked the habit. At 18 years of age I'm just moving through life, enjoying my free-time and earning lots of money whilst still living with my parents. Continued on page 2...

Westpac can eat my venom.
October 31, 2006 | Filed under: Bitching

“Just once in my life, I think it'd be nice just to lose control - just once. If I cut you down to a thing I can use, I fear there will be nothing good left of you. Evanescence - Lose Control”

“I recently went to my local branch in order to apply for a Westpac Debit Mastercard, and while I was there at 2:30pm on a weekday, during normal banking hours, I was told that the branch manager had gone home for the day and nothing could be done for me at that time. I received a call the next day from the manager only to be told that I could go back to the branch a second time and have someone apply over the internet on my behalf, or I could be given a phone number to call and apply over the phone myself. Not only was this a waste of my time, but now when I try to apply for this card online I am unable to do so because I am “not over 18.” I have been 18 for a number of weeks now and I believe it’s rather poor management on Westpac’s behalf that your online application form is unable to determine the age of a customer even after they have entered their date of birth.

I wish to have this problem with your form rectified so that I may apply for this service. I would also like my complaint about the poor standards in customer service at the Carlingford branch to be formally noted. Thank you for your assistance.”

Composed by Melissa at 9:27pm · Write in?